Privacy Policy

Last updated: October 2025

1. Introduction

Park Road Garage Hartlepool (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information safely and responsibly.

This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website:
https://parkroadgaragehartlepool.co.uk/

Our contact details are:
📍 Park Road Garage, Hartlepool, United Kingdom
📧 Click here to email us

2. Information We Collect

We only collect the information you voluntarily provide via our contact form, including:

Your name
Your email address
Your phone number (if provided)
Your message or enquiry details

We do not collect any personal data through tracking technologies or analytics tools.

3. How We Use Your Information

We use your information for:

Responding to your enquiry or booking request
Providing information about our garage services
Sending quotations, follow-up messages, and service updates
Internal administration and record-keeping

We do not use your data for marketing or share it with advertisers.

4. Legal Basis for Processing

We process your personal data on the following lawful bases:

Consent – when you submit your details through our contact form
Legitimate interests – for managing customer communication and business operations
Legal obligations – when we must comply with applicable UK laws

5. Data Sharing

We do not sell, rent, or trade your personal data.
Your information may be shared only with trusted third-party providers (e.g. website hosting or email services) strictly for operating our website and communications.

All providers are GDPR compliant and handle data securely.

6. Data Retention

We keep your contact form submissions only as long as needed — typically up to 12 months, unless required longer for legal or administrative purposes.

7. Your Rights Under UK GDPR

You have the right to:

Request access to the information we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Make a complaint to the Information Commissioner’s Office (ICO)
👉 https://ico.org.uk

To exercise these rights, contact us at:
📧 Click here to email us.

8. Security

We take reasonable steps to protect your information from unauthorised access, loss, or misuse.
However, no method of electronic transmission is 100% secure.

9. External Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

10. Updates to This Privacy Policy

We may update this policy occasionally. Changes will be posted on this page with an updated “Last updated” date.